HeadMasters Frequently Asked Questions 



What is the HeadMasters Loyalty Program?

We reward each guest with our Loyalty Program.  It's simple, purchase 6 services at a $18 value or more and earn $10 off your 7th service!

*Now our new booking system Squire automatically tracks your reward, no need to present a card for validation at each service.


How do I make an appointment online?

HeadMasters offers convenient and quick ways to schedule your appointment.  Reserving a visit online is quick and easy, and you don't ever have to pick up your phone to schedule:


       The FIRST is through this website, click on the "Appointments" or the "Appointment login in" tab in the main page,  then simply select your professional or service choice and availability options; it will guide you from there. The booking website will guide

                   you through the entire process which includes:


               - click the "Appointments" link in the main menu tab

               - select what professional stylist or kind of service you are requesting from the list

               - choose your preferred date and time and book!                                                                                                                         

               - you will receive an immediate confirmation email or text and another 24 hours before your appointment


          The SECOND is by downloading the booking "Squire" App (which is prepay to book method) also, allows you to view your

           appointment history, change, reschedule or cancel an appointment, conveniently from the app.


May I return my product?

Customers are welcome to return all new products within 5 days of purchase.  Used products may be exchanged for another product of equal or lesser value.


What is your cancellation policy?

Everyone's time is valuable, including ours!  If you need to cancel your reservation please give us a minimum of 24 hours notice prior to the scheduled appointment time.   If you cancel less than 24 hours prior to your appointment time, or you do not show up for your appointment; you will be charged 100% of the reserved service amount. 


What if I am not happy with my service?

If you are not satisfied with your service, please email gisselle@hmsalonformen.com.  We will offer you a re-service with the same stylist or another stylist/ barber of your choice. We must be notified of your dissatisfaction within 5 days from the last service in order for you to not be charged for a re-service.

 

What if I would like a refund from my service? 

Unfortunately, we do not offer refunds for services. However, we can offer a re-service free of charge or a credit to be used at a later date. If you are not satisfied with your service, we must be notified within 5 days from the last service in order to receive the re- service free of charge or a credit.


Who do I contact for all customer related questions or issues?

Please email our owner Gisselle at  gisselle@hmsalonformen.com and she will return your email as soon as possible.


What if I am late to my appointment?

We allow a 10 minute grace period for late appointments.  If you show up after 10 minutes of your appointment start time; you will be asked to reschedule and you will be charged a late fee of 50% of your scheduled service cost..


What if I cannot make my appointment?

If you need to cancel your reservation, please give us a minimum of 24 hours notice prior to the scheduled appointment time to avoid service charges.


Do you sell gift cards and when do they expire?

Yes, we certainly do sell gift cards!  You can purchase a gift card through our booking system "Squire" or come on in to our shop and purchase one for any occasion. Once purchased, gift cards are good for life; They do not expire.