HeadMasters Frequently Asked Questions 
HeadMasters Grooming Salon for Men answers to all your questions regarding your visit, reservation, products,

late & missed appointments


What is the HeadMasters Loyalty Program?

We reward each guest with our Loyalty Program. It's simple, buy 10 services and receive the 11th free of equal or lesser value.*

*Must present your Loyalty Program Card for validation at each service.


How do I make an appointment online?

HeadMasters offers 3 convenient and quick ways to schedule your appointment.  Reserving a visit online is quick and easy, and you don't ever have to pick up your phone to schedule:


The first is through this website, click on the "Appointments" link in the main menu above, then simply select your options from easy to understand drop down menus.   The website will guide you through the process which includes:

  1. click the "Appointments" link in the main menu above
  2. select what kind of service you are requesting from the list
  3. choose your preferred date and time and click "find appointments"
  4. enter your personal information
  5. click "complete booking" to schedule your appointment 
  6. you will receive an immediate confirmation email, and a phone call from our concierge the day before your visit


We also offer our Facebook booking feature, just visit our Facebook page and select "book now", you do not have to be a Facebook member to schedule through Facebook.


Our mobile phone app is also available.  Click here to schedule an appointment using your mobile phone.


Headmasters Service categories

All of our services are priced individually.  Each service has its own time frame and the time allotment is scheduled appropriately for the technician's level of expertise providing the services.  The service categories are listed under the stylist levels.

Elite Stylist - Shortest timing, highest price range

Non-elite Stylist -  Longest timing, lowest price range


May I return my product?

Customers are welcome to return all new products within 5 days.  Used products may be exchanged for another product of equal or lesser value.


What if I want to exchange my product?

Customers are welcome to return all new products within 5 days. Used products may be exchanged for another product of equal or lesser value.


What is your cancellation policy?

If you need to cancel your reservation, please give us a minimum of 24 hours notice prior to the scheduled appointment time.  If your reservation is cancelled with less than 24 hours notice, you will be charged a $10 fee.  If your visit is rescheduled and you arrive, you will not be charged a fee.


What if I am not happy with my service?

If you are not satisfied with your service, please email gisselle@hmsalonformen.com.  We will offer you a complimentary service with the same technician, or another of your choice as soon as possible if you have contacted us within 5 days of your visit.  A preliminary consultation with myself or lead stylist will be needed for all re-do services.

 

What if I would like a refund from my service? 

If you are not satisfied with your service, please email gisselle@hmsalonformen.com.  We will offer you a complimentary service with the same technician, or another of your choice as soon as possible if you have contacted us within 3 days of your visit.  A preliminary consultation with myself or lead stylist will be needed for all re-do services.


Who do I contact for all customer related questions or issues?

Please email gisselle@hmsalonformen.com and I will return your email as soon as possible within the hours of 10 am - 6 pm Monday thru Friday.


What if I am late to my appointment?

Please arrive 10 minutes before your scheduled appointment time.  If you arrive within 15 minutes past your scheduled reservation, we will do our best to accommodate you; however, we may not have the appropriate amount of time to finish and you may be placed with another stylist for a portion of your service.  If you arrive later than 15 minutes, we may have to re-schedule your visit for another time or day.  Please call our concierge if you are running late (410) 552-8797.


What if I cannot make my appointment?

If you need to cancel your reservation, please give us a minimum of 24 hours notice prior to the scheduled appointment time. If your reservation is cancelled with less than 24 hours notice, you will be charged a $10 fee. If your visit is rescheduled and you arrive, you will not be charged a fee.