HeadMasters Frequently Asked Questions 



What is the HeadMasters Loyalty Program?

We reward each guest with our Loyalty Program.  It's simple, purchase 6 services at a $15 value or more and earn your 7th Man On The Go or Little Man's Experience for 50% off.*

*Must present your Loyalty Program Card for validation at each service.


How do I make an appointment online?

HeadMasters offers 3 convenient and quick ways to schedule your appointment.  Reserving a visit online is quick and easy, and you don't ever have to pick up your phone to schedule:


The first is through this website, click on the "Appointments" link in the main menu above, then simply select your options from easy to understand drop down menus.   The website will guide you through the process which includes:

  1. click the "Appointments" link in the main menu above
  2. select what kind of service you are requesting from the list
  3. choose your preferred date and time and click "find appointments"
  4. enter your personal information
  5. click "complete booking" to schedule your appointment 
  6. you will receive an immediate confirmation email, and a phone call from our concierge the day before your visit


May I return my product?

Customers are welcome to return all new products within 5 days of purchase.  Used products may be exchanged for another product of equal or lesser value.


What is your cancellation policy?

Everyone's time is valuable, including ours! We operate a 24-hour cancellation policy. If you need to cancel your reservation please give us a minimum of 24 hours notice prior to the scheduled appointment time. If you cancel less than 24-hours prior to your appointment time, or you do not show up for your appointment you will be charged 100% of the reserved service amount.


What if I am not happy with my service?

If you are not satisfied with your service, please email gisselle@hmsalonformen.com.  We will offer you a re-service with the same stylist or another stylist/ barber of your choice. We must be notified of your dissatisfaction within 5 days from the last service in order for you to not be charged for a re-service.

 

What if I would like a refund from my service? 

Unfortunately, we do not offer refunds for services. However, we can offer a re-service free of charge or a credit to be used at a later date. If you are not satisfied with your service, we must be notified within 5 days from the last service in order to receive the re- service free of charge or a credit.


Who do I contact for all customer related questions or issues?

Please email our owner Gisselle at  gisselle@hmsalonformen.com and she will return your email as soon as possible.


What if I am late to my appointment?

Please arrive 5-10 minutes prior to your scheduled appointment time.  If you arrive within 5 minutes past your scheduled reservation, we will do our best to accommodate you; however, we may not have the appropriate amount of time to finish your service. If you arrive later than 5 minutes, you will be ask to re-schedule your visit for another time or day.  Please call our shop if you are running late (410) 552-8797.


What if I cannot make my appointment?

If you need to cancel your reservation, please give us a minimum of 24 hours notice prior to the scheduled appointment time to avoid service charges.


Do you sell gift cards and when do they expire?

Yes, we certainly do sell gift cards!  You can purchase a gift card through our website or come on in to our shop and purchase one for any occasion. Once purchased, gift cards are good for life; They do not expire.